If you're a BT Broadband customer suffering from lower than expected speeds, and BT's Interstitial Plate didn't fill you with confidence, you'll be happy to hear there's now another prospective solution; BT Broadband Accelerator.
The service, available now to BT Broadband customers, involves a £90 home visit from a BT engineer. BT promises customers a speed increase of at least 0.5Mb as a result of the visit, or your money back.
The service, clearly aimed at the less tech-savvy, has come under criticism from Oli White, Head of Marketing at Be Broadband. Mr White states:
BT aim to close the speed gap on Be by 0.5Mbps. That still leaves them a further 2.2Mbps behind Be's average speed ... and they are charging £90 in the process. This shows just how much Be’s broadband service is value for money.
Customers should also be weary of BT Broadband Accelerator's hidden charges. The £90 visit includes work undertaken during the first hour. If the BT engineer requires additional time, you'll be subject to an additional charge. Ouch.
Official website: secureorder.bt.com/internetservices/homeitvisit/accelerator
