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Orange pulls BlackBerry Bold from sale amid concerns of faulty software

by Parm Mann on 10 October 2008, 10:40

Tags: BlackBerry Bold, RIM (TSE:RIM)

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RIM's BlackBerry Bold 9000, the handset that promises "elegant design without sacrificing the features or functionality you expect from a premium smartphone", has been reportedly pulled from the shelves of UK operator Orange.

According to MobileTechAddicts.com, an internal Orange statement has revealed that BlackBerry Bold shipments are on hold due to widespread reports of software issues. The exact nature of the issues remains unknown, but the statement suggests that the suspension of sales may remain in place for a couple of weeks.

The handset, previously available for free on price plans costing £40 per month or more, has been dubbed by many as one of BlackBerry's best devices to date. Delays to market, however, have proven to be troublesome and U.S. customers are still waiting for the handset to make its debut.

The Orange statement reads:

Following reports of software issues with the BlackBerry Bold handset across a variety of mobile operators, Orange has decided to act in the interest of its customers by suspending shipments of the device in the UK. We are currently awaiting feedback from RIM as to when an industry-wide fix for these issues will be in place, and expect this suspension to be an interim measure. We apologise for any inconvenience this issue may cause you. BlackBerry/RIM are doing everything they can to resolve this issue and will be completing full testing and validation to ensure future handsets do not have any quality issues.  This may take a couple of weeks so it’s up to us to do what’s best for our customers.

Source: MobileTechAddicts.com



HEXUS Forums :: 3 Comments

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Whats all the fuss about with Blackberrys. We use these at work and they are nothing more than email phones. They don't handle documents very well. Compare these to Windows pocket PC phones and Nokias E71 they are quite limited……
But they are stable and fast and reliable and decent battery life.

I miss mine - I am on a Touch Diamond since I can't use any scroll buttons anymore
I was reading about this in a trade magazine yesterday. Apparently they havn't been pulled on Orange, I believe that they have been recalled until the software errors have been fixed. Same goes for the Samsung Omnia, loads of reports about software failing on that also but I havn't had any back with software errors as such.